“I can’t find the sign up option on the website.”
You have 3 options to register:
• In the header click on "Profile" right next to the "Cart" button
• Scroll to the bottom of the page and find "Registration" in the footer.
• You could also do the registration process right before the purchase in the pop-up window.
“Why does not the webshop count shipping fee over over 40 kg?”
The cost calculating over 40 kg orders is not instant. The webshop will show two shipping modes for these orders:
- “Shipping will be calculated later”
If you chose this option, our sales colleague will contact you in 24 hours to inform you about the exact shipping cost. - “Personal pick-up”
If you chose "Personal pick-up", you or your courier can pick-up the goods from our company site.
“Which countries do you ship to?”
We are currently shipping to 34 European countries, only in European Union: Austria, Croatia, Czech Republic, Slovenia, Belgium, Bulgaria, Germany, Luxemburg, Netherlands, Poland, Denmark, France, Ireland, Italy, Monaco, San Marino, United Kingdom, Vatican City State, Cyprus, Estonia, Finland, Gibraltar, Greece, Lathia, Lithuania, Malta, Portugal, Spain, Sweden, Switzerland, Liechtenstein, Andorra, Norway, Turkey.
For more information about shipping (time, shipping fees) to these countries click here: Shipping and payment
“How can I change the language and currency on the webshop?”
You can switch between languages and currency right next to the search bar on the right side of the header.
“The Add to cart button is inactive / there is no Add to cart button.”
Only items currently on stock can be added to cart. When this happens the product is either out of stock or only available through quotation request. If it’s the former, you can find the expected arrival date on the product page. If not, please contact our customer service.
“How will I know when a product currently out of stock is available again?”
You can request to be notified by clicking on the „Notification” button on the product page. The system will send you an e-mail automatically once the product is available again. (If the product gets out of stock after that, you need to request notification again.)
If you cannot see this button, it means you’ve already clicked on it, so you will get the notification once the product arrives to our stock.
This function does NOT qualify as a pre-order as the whole system is automatic and we cannot check who asked for notification about which product.